Privacy Policy

Effective Date: 21-11-2025

Last Updated: 21-11-2025

GoFish ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.mygofish.in), use our mobile application, or engage with our services.

Please read this Privacy Policy carefully. By using our Platform, you consent to the practices described herein.

1. Information We Collect

1.1. Personal Information

We may collect personal information that you voluntarily provide, including:

• Identity Information: Name, username, date of birth
• Contact Information: Email address, phone number, delivery address
• Account Information: Login credentials, account preferences
• Transaction Information: Order history, payment details, delivery preferences
• Communication Data: Feedback, reviews, customer support interactions

1.2. Automatically Collected Information

When you access our Platform, we may automatically collect:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Pages visited, time spent, click patterns, features used
• Location Data: General location based on IP address, precise location if you enable location services
• Log Data: IP address, browser type, access times, referring URLs

1.3. Information from Third Parties

We may receive information from:

• Payment Processors: Transaction confirmation and payment status from Razorpay
• Social Media: If you link social media accounts or use social login
• Analytics Providers: Aggregated usage and performance data

2. How We Use Your Information

We use collected information for the following purposes:

2.1. Service Delivery

• Processing and fulfilling your orders
• Managing your account and preferences
• Providing customer support
• Sending order confirmations, updates, and delivery notifications

2.2. Platform Improvement

• Analyzing usage patterns to enhance user experience
• Developing new features and services
• Troubleshooting technical issues
• Conducting research and analytics

2.3. Communication

• Responding to your inquiries and requests
• Sending promotional offers and newsletters (with your consent)
• Notifying you about changes to our services or policies
• Providing personalized recommendations

2.4. Security and Compliance

• Detecting and preventing fraud
• Ensuring platform security
• Complying with legal obligations
• Enforcing our terms and policies

3. Payment Information and Razorpay

3.1. Payment Processing

We use Razorpay as our payment gateway to process online transactions. When you make a payment:

• Your payment information is collected directly by Razorpay
• GoFish does not store complete credit/debit card numbers on our servers
• We receive only transaction confirmation and partial card details (last 4 digits) for record-keeping

3.2. Razorpay's Privacy Practices

Razorpay processes your payment data in accordance with their privacy policy. We encourage you to review Razorpay's privacy policy at https://razorpay.com/privacy/ to understand how they handle your information.

3.3. Payment Security

All payment transactions are encrypted using industry-standard SSL/TLS encryption. Razorpay is PCI-DSS compliant, ensuring the highest level of payment security.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1. Service Providers

We share information with third-party service providers who assist us in:

• Payment processing (Razorpay)
• Delivery and logistics
• SMS and email communications
• Analytics and performance monitoring
• Cloud hosting and storage

These providers are contractually obligated to protect your information and use it only for specified purposes.

4.2. Legal Requirements

We may disclose information if required by law, legal process, or government request, or to:

• Comply with applicable laws and regulations
• Respond to lawful requests from public authorities
• Protect our rights, privacy, safety, or property
• Investigate potential violations of our terms

4.3. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

4.4. With Your Consent

We may share information for other purposes with your explicit consent.

5. Data Retention

5.1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

5.2. Account information is retained while your account remains active and for a reasonable period thereafter.

5.3. Transaction records are retained as required for tax and legal compliance purposes.

5.4. You may request deletion of your account and associated data by contacting us.

6. Data Security

6.1. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

6.2. Security measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

6.3. While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

7.1. Account Information

You can access, update, or correct your account information through your profile settings or by contacting us.

7.2. Marketing Communications

You can opt out of promotional communications by:

• Clicking the "unsubscribe" link in our emails
• Adjusting your notification preferences in your account
• Contacting us directly

Note: You will continue to receive transactional communications related to your orders.

7.3. Cookies and Tracking

You can manage cookie preferences through your browser settings. Disabling cookies may affect Platform functionality.

7.4. Data Access and Deletion

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to certain processing activities

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

8.1. We use cookies and similar technologies to:

• Enable Platform functionality
• Remember your preferences
• Analyze usage patterns
• Deliver personalized content

8.2. Types of cookies we use:

• Essential Cookies: Required for Platform operation
• Functional Cookies: Remember your preferences
• Analytics Cookies: Help us understand Platform usage
• Marketing Cookies: Deliver relevant advertisements

9. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

11. Changes to This Privacy Policy

11.1. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

11.2. We will notify you of material changes by posting the updated policy on our Platform and updating the "Last Updated" date.

11.3. Your continued use of our Platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

GoFish

• Email: contact@mygofish.in
• Phone: +91 8921165365
• Website: www.mygofish.in

Data Protection Officer

• Email: contact@mygofish.in