Frequently Asked Questions
Simply browse our website or app, select the fish or seafood you want, choose your preferred cut and quantity, add to cart, select your delivery address and time slot, and complete payment. You'll receive an order confirmation via SMS and email.
While you can browse products without an account, you'll need to register to place an order. Creating an account helps you track orders, save addresses, earn loyalty points, and reorder your favourites quickly.
Yes, you can modify or cancel your order before it is processed for dispatch. Once the order is packed and out for delivery, changes cannot be made. Please contact us immediately at +91 89211 65365 if you need to make changes
The minimum order value may vary based on your delivery location. Please check the cart page for the minimum order requirement for your area.
We source our fish daily from trusted fishermen and local markets. Our products are never frozen or chemically treated. We maintain a strict cold chain from procurement to delivery to ensure maximum freshness.
We primarily sell fresh fish. However, some specialty items and certain seafood varieties may be available in frozen form.
Our standard cleaning includes removing scales, gills, and internal organs. The fish is thoroughly washed and ready to cook. You can also choose specific cuts like steaks, fillets, or curry-cut pieces based on your preference.
Fish weights are measured before cleaning. During the cleaning process, scales, guts, and other parts are removed, which reduces the final weight. This is normal and the weight loss varies by fish type (typically 15-30%).
Yes, absolutely. We never use formalin, ammonia, or any other chemicals to preserve our fish. What you receive is 100% natural and fresh.
For best quality, refrigerate immediately upon delivery and consume within 24-48 hours. If you need to store longer, you can freeze the fish for up to 2-3 months. Keep fish in airtight containers to prevent odour transfer.
We currently deliver across select areas in Kerala. Enter your PIN code on our website or app to check if we deliver to your location. We are constantly expanding our delivery network.
We offer multiple delivery slots throughout the day, typically from 7:00 AM to 8:00 PM. Available slots depend on your location. You can select your preferred time slot during checkout.
Delivery charges vary based on your location and order value. Orders above a certain amount may qualify for free delivery. The exact delivery charge will be displayed at checkout before payment.
Yes, you can schedule your delivery for a future date while placing your order. Select your preferred date and time slot during checkout.
Please ensure someone is available at the delivery address during your selected time slot. If delivery fails due to unavailability, re-delivery charges may apply. You can also provide an alternate contact number during checkout.
We accept multiple payment options including Credit Cards, Debit Cards, Net Banking, UPI (Google Pay, PhonePe, Paytm), and Cash on Delivery (COD) in select areas. All online payments are processed securely through Razorpay.
Yes, completely safe. All transactions are processed through Razorpay, a RBI-authorized payment gateway. Your card details are encrypted and we do not store your complete payment information on our servers.
Cash on Delivery is available in select areas. If COD is available for your location, you'll see the option during checkout. Please keep the exact amount ready for a smooth delivery experience.
Sometimes there may be a slight delay in confirmation. Please wait for 15-30 minutes and check your email and SMS. If you still don't receive confirmation, contact us at +91 89211 65365 with your payment details, and we'll resolve it immediately.
Due to the perishable nature of our products, we do not accept returns. However, if you receive a product that is spoiled, damaged, or different from what you ordered, please contact us within 24 hours with photos for a refund or replacement.
Contact us within 24 hours of delivery via phone (+91 89211 65365) or email (contact@mygofish.in) with your order number, description of the issue, and clear photographs. Our team will review and resolve your complaint promptly.
Once approved, refunds are processed within 24-48 hours. The amount will be credited to your original payment method within 5-7 business days for cards/net banking, 3-5 days for UPI, and 1-3 days for wallets.
Yes! The GoFish app is available for download on both iOS (App Store) and Android (Google Play). Enjoy a smoother shopping experience, exclusive app-only offers, and easy order tracking.
Click on "Forgot Password" on the login page, enter your registered email or phone number, and you'll receive a link/OTP to reset your password.
Our customer support team is available from 8:00 AM to 8:00 PM, all days of the week. You can reach us at +91 89211 65365 or email contact@mygofish.in.
Yes, we cater to bulk and corporate orders. Please contact us at contact@mygofish.in or call +91 89211 65365 with your requirements, and our team will provide a customized quote.
We love hearing from our customers! You can share your feedback through the app, email us at contact@mygofish.in, or call our customer support. Your suggestions help us serve you better.